Have a question? Below are some of our frequently asked questions but if your question is not below just get in touch with us & we will be able to help.
HOW FAR IN ADVANCE DO I NEED TO SEND OUT OUR 'SAVE THE DATES'?
We have a general 6 - 8 month guide. This gives guests enough time to book your date off of work, organise hotels, childcare etc. Notice is important if you have guests that are traveling from afar or your wedding date lands on a week day/ summer holidays.
HOW FAR IN ADVANCE DO I NEED TO SEND OUT OUR INVITATIONS?
We stick to the 6 -8 guide but for invites we recommend 6 - 8 weeks before your wedding day. This is only a guide & there is no reason you can't send invites out earlier than 6 - 8 weeks.
CAN I ORDER EXTRA SAVE THE DATE/ INVITATIONS LATER ON?
If you find that you have left someone off of your invite list & need extra invites that is no problem. We keep all designs on file for up to 6 months after the original order is complete. If you need to order extras just get in touch with us.
WHEN & HOW DO I PAY FOR MY ORDER?
Once we have your design finalised & agreed by the client we will send you an invoice. Once you receive this a deposit or full payment will be required for production to begin. We accept PayPal, BAC or cash as payment for your invoice. All information on payment options can be found at the bottom of your invoice. For more information on T&C, refunds, cancellations & returns click on the following links: Terms & Privacy - Shipping & Returns
WHAT SHOULD I DO IF THERE IS AN ERROR WITH MY ORDER?
Whether you have placed an order for wedding stationery or a gift, if you notice an error with your order please get in touch with us as soon as possible. Before production we will provide you with drafts to approve (for personalised & wedding stationery only) so please take some time to check over your drafts. We ask that you make sure every detail is perfect, design, spelling, date etc. Please double, triple, quadruple check the proof, even better get another person to check as well. Re-prints can be costly and unfortunately, we cannot take responsibility for ANY errors annoucned after the draft has been approved by the client. For more information on returns just read our Shipping & Returns - Terms & Privacy statements.
HOW LONG IS PRODUCTION ON ORDER?
PLEASE SEE BELOW FOR A GUIDE ON PRODUCTION TIMES:
General orders- typically 3 working days.
Wedding stationery samplers - 1 week
Full wedding stationery order - 3-4 weeks (PLEASE NOTE: This can alter due to workload so please check with us if you require a quick turn around.
I HAVE SEEN SOMETHING I LIKE BUT I WANT TO CHANGE THE COLOURING, IS THIS POSSIBLE?
Not a problem! Nearly all of our designs can be customised so just get in touch with your requirements & we can make the changes to the design to suit.
IS IT POSSIBLE TO PURCHASE a invite design FROM YOU & ASSEMBLE THE INVITES MYSELF?
Of course! This is perfect for clients who want to get hands on with their wedding. We can print & cut all parts of the chosen design for the client to assemble OR we can print the design for the client to do the rest. Just get in touch for more information. PLEASE NOTE - this service isn't available on product made from wood, acrylic or other specialised designs.
IF I WANT ANOTHER SUPPLIER TO MAKE ME SOMETHING CAN I USE YOUR FONTS & DESIGN?
In short, no. All of our designs are covered by copyright. In the past we have been asked by clients if we can send them the fonts or design we used for their order so it can be used by another designer for items such as seating plans, signs, extra sections to be added into invites etc. We do not provide details of the fonts or provide designs we have used for several reasons, some of which are:
* We pay fees & a licence for our fonts for our commercial use only.
* I'm sure it would look fantastic but if a client was to alter the design from how it had left us by adding in a homemade element then that reflects our quality & final product. We would rather the whole item to be done by us.
* Artwork is created by us. Whether it is a watercolour of stag antlers or a digital line drawing of a wedding venue it all takes time, time is very precious & we can't hand out freebies.